Eckoh, the global provider of secure payment products and customer contact solutions, has been certified as a Gold Assure Program Partner for Ribbon Session Border Controller (SBC) technology. One of only five Gold Partners in the US. Continue reading Eckoh US Enhances Payment Offerings with Ribbon’s Market-leading Session Border Controllers →

Mitel®, a global leader in business communications, announced a series of enhancements to the company’s customer experience portfolio, including the launch of a new virtual agent, powered by Contact Center AI; expanded market availability of MiCloud Connect CX; and the introduction of Mitel Workforce Optimization. Continue reading Mitel Expands Customer Experience Portfolio with New Market and Product Launches →

AskNicely, the all-in-one platform for creating amazing customer experiences announced the launch of Performance & Recognition, a mobile customer experience coaching app designed specifically for front-line employees. Continue reading AskNicely Launches World’s First Customer Experience Coaching Platform →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that key Google Cloud Contact Center (CC) AI capabilities integrated with Avaya IX Contact Center solutions are now available for global customers. Continue reading Avaya Announces Availability of Google Cloud Contact Center AI Integration With Avaya’s IX Contact Center Solutions →

Freshworks Inc., the customer engagement software company, announced today the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor, Accel. Continue reading Freshworks Secures $150M Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation →

eGain, the leading provider of omnichannel customer engagement solutions launched eGain for Sales Force, Fall 2019 Edition. Powered by AI and knowledge and embedded in the Salesforce agent console, the solution delivers easy omnichannel customer engagement for service and sales. Continue reading eGain launches AI-guided knowledge solution for omnichannel engagement in the Salesforce ecosystem →