Eckoh, the global provider of secure payment products and customer contact solutions, has been certified as a Gold Assure Program Partner for Ribbon Session Border Controller (SBC) technology. One of only five Gold Partners in the US.
Eckoh is a leader in secure payment technology, serving many Fortune 500 companies, and is already leveraging the power of Ribbon SBCs to address security and compliance in the contact centre as part of its patented CallGuard solution. Together, the Eckoh and Ribbon solutions complement each other to provide an integrated security and PCI DSS compliant solution.
The Gold Assure Partnership is a natural progression to extend support to the entire enterprise. Eckoh now has fully trained engineers that are qualified on Ribbon SBCs enabling the complete service package to be offered:
- Full installation
- All moves, adds and changes
- Support and maintenance
As contact centre telephony experts, Eckoh understands the technology from end to end. Providing 24x7x365 support that is never more than four hours away from any customer, Eckoh represents a strong option to provide support to current and prospective Ribbon customers.
Eckoh’s world-class contact centre support services are already well known in both the US and the UK, where they can support a range of contact centre technologies, including Aspect and Avaya. Eckoh specialises in keeping mission-critical systems that provide millions of consumers’ day-to-day services up and running. Their expertise has helped many organisations maximise their investment while maintaining control of their infrastructures and their upgrade schedules.
For Ribbon, partners are at the core of their business, and they are committed to helping partners deliver the level of support that their users expect.
Todd Funk, Senior Executive Vice President at Eckoh, commented, “This partnership offers us a real opportunity to deliver our well-respected contact centre technology support services to a wider market. Partnering with Ribbon is a natural fit as their security credentials match those of Eckoh’s wider contact centre technology portfolio.”
“We value our partnership with Eckoh and are excited that they have made the investment to become Gold status certified on our SBC solutions and support,” said Crystal Ferreira, Vice President of Global Channel Sales at Ribbon. “Eckoh is a company that intimately understands the value of security in the contact centre space and Ribbon’s market-leading SBCs are a perfect complement to enhance their secure payment solutions.”