Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, and Telestax, the worldwide leader in CPaaS enablement for communication service providers, have jointly announced a new SMS solution. Continue reading Kakapo Systems and Telestax Launch SMS Integration for BroadSoft →

NICE announced it will be showcasing how NICE’s solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. Continue reading NICE Integrations With Microsoft Teams to Be Showcased at Microsoft Ignite →

Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading Carousel Industries Joins RingCentral’s New Platinum Partner Program →

Sitecore®, the global leader in digital experience management software announced Sitecore AI, a new machine learning framework that empowers marketers with predictive insights to automate the delivery of personalized digital experiences. Continue reading Sitecore Unlocks the Power of AI to Automate Personalization at Scale →

LogMeIn announced that Ask PoliTM, a first-of-its-kind virtual advisor tool, created with the company’s Bold360 platform, has drawn more than 1.5 million unique visitors. Ask Poli was developed to help Fannie Mae — a leading source of financing for mortgage lenders — and its 1,400 customers search and navigate the more than 2,500-pages that make up its Selling and Servicing guides. Continue reading AI-Enabled Platform Ask Poli Draws More Than 1.5 Million Visitors Using LogMeIn’s Bold360 Platform →