Eckoh, the global provider of secure payment products and customer contact solutions, has partnered with global payments technology provider Mastercard to offer the Pay by Bank app (“PbBa”) as an alternative payment capability for contact centres. Continue reading Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio.
Category Archives: Technology
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, and LivePerson, a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. Continue reading TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
8×8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced its new partnership with leading network solution provider MLL Telecom. Continue reading 8×8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector
Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
TTEC and Cisco announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for highly secure global scale and reach. Continue reading Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering
Sprinklr Launches Live Chat for Fast, Personalized Customer Support
Sprinklr announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Continue reading Sprinklr Launches Live Chat for Fast, Personalized Customer Support
RichRelevance Announces Plans to Consolidate Business With Manthan Software
RichRelevance, the global leader in Experience Personalization announced that the company has signed a series of strategic partnership agreements with Manthan Software for a joint go-to-market and have set a path towards consolidating their category-leading businesses in the coming year, in compliance with applicable regulations. Manthan is a global leader in cloud analytics for consumer-facing businesses. Continue reading RichRelevance Announces Plans to Consolidate Business With Manthan Software