Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact centre providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Category Archives: Technology
Natterbox Launches AI Call Coaching
Natterbox, a global leader in cloud contact centre solutions, announces the launch of its innovative AI Call Coaching platform. Continue reading Natterbox Launches AI Call Coaching
Zoom and Mitel announce strategic partnership
Zoom and Mitel, a global leader in business communications, announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. Continue reading Zoom and Mitel announce strategic partnership
Centrical Launches Team Performance Central & AI Assistant
Centrical, the leading Performance Experience Platform for frontline employees, announced the launch of Team Performance Central and AI Assistant for Team Leaders. Continue reading Centrical Launches Team Performance Central & AI Assistant
Parloa Ditches the Script with Industry-First GenAI Contact Centre Agents
Parloa, a leader in AI-powered automation for customer service, is making its biggest technological and innovative leap yet with the launch of its AI Agent Management Platform (AMP). Continue reading Parloa Ditches the Script with Industry-First GenAI Contact Centre Agents
ServiceNow to unlock 24/7 productivity at massive scale with AI agents
ServiceNow, the AI platform for business transformation, announced its plans to integrate Agentic AI into the ServiceNow platform and unlock 24/7 productivity at massive scale across use cases including IT, customer service, procurement, HR, software development, and more. Continue reading ServiceNow to unlock 24/7 productivity at massive scale with AI agents