Mitel® announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Continue reading Mitel adds Critical Event Management Solution to its portfolio
Category Archives: Technology
Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence
Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing customer communications by delivering purpose-built native AI capabilities to the entire customer journey. Continue reading Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence
Aircall unveils Aircall Workspace
There are many milestones for Aircall to celebrate as it reaches its first decade, namely 19,000 customers, 1,500 partners, and 600 global employees. Yet the big news is future-facing, as the company announces Aircall Workspace, positioning the platform for another decade of growth. Continue reading Aircall unveils Aircall Workspace
Zendesk builds on complete service solution to strengthen human and AI partnership
Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Continue reading Zendesk builds on complete service solution to strengthen human and AI partnership
Calabrio recognised in ISG’s 2024 Buyers Guide
Calabrio, a leading workforce performance company, has been included in the ISG Buyers Guide™ for Agent Management for 2024 produced by ISG Software Research (formerly Ventana Research). Continue reading Calabrio recognised in ISG’s 2024 Buyers Guide
Lorikeet Secures $5 million in Funding to Empower CX Teams with First AI Agent that Offers Human-Quality Support at Scale
AI customer experience start-up Lorikeet unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and far surpass what’s possible with leading support models or chatbot approaches. Continue reading Lorikeet Secures $5 million in Funding to Empower CX Teams with First AI Agent that Offers Human-Quality Support at Scale