Pindrop, a global leader in voice authentication and security, announced it has secured $100 million in debt financing from Hercules Capital, Inc. Continue reading Pindrop Secures $100 Million Financing
Category Archives: Technology
SurveyMonkey packages top-requested CX tools into an approachable solution for creating better customer experiences
SurveyMonkey, a global leader in online surveys and forms, announced SurveyMonkey for CX, an approachable, all-in-one solution that helps business owners, customer experience pros, and marketers alike listen to customers and improve their experience. Continue reading SurveyMonkey packages top-requested CX tools into an approachable solution for creating better customer experiences
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations
Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. Continue reading Calabrio and Five9 Join Forces to Modernise Contact Centre Operations
Vonage Launches Intelligent SIP Capabilities
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced the launch of intelligent SIP capabilities for SIP Trunking customers. Continue reading Vonage Launches Intelligent SIP Capabilities
AVANT and PolyAI Announce Strategic Partnership
AVANT, a platform for IT decision-making and the nation’s premier Technology Services Distributor, announced a strategic partnership with PolyAI, a pioneer in voice AI and lifelike automation solutions for the contact centre. Continue reading AVANT and PolyAI Announce Strategic Partnership
ServiceNow and Boomi Announce Strategic Commitment to Elevate CX Through AI-Powered Self-Service
ServiceNow, the AI platform for business transformation, and Boomi, a leader in intelligent integration and automation, today announced a strategic commitment to jointly elevate customer experiences through AI-powered self-service with solutions including ServiceNow Technology Provider Service Management (TPSM). Continue reading ServiceNow and Boomi Announce Strategic Commitment to Elevate CX Through AI-Powered Self-Service