Sinch, a global leader in cloud communications for mobile customer engagement announced a partnership agreement with WIT Software to speed up the global uptake of next generation messaging through RCS. Sinch will deploy WIT technology as a part of its RCS-as-a-Service offering to mobile operators who look for a nimble but scalable solution to roll-out RCS to their subscribers and enterprise customers. Continue reading Sinch and WIT Software sign RCS partnership agreement →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. Continue reading RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement →

Bright Pattern, the leading innovator in enterprise contact centre software announces its partnership with PTP, a leading Customer Experience (CX) professional services firm to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with PTP professional services provide the most innovative and effortless omnichannel solution to midsize and enterprise companies. Continue reading Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centres →

G3 Comms, the business communications provider and network integrator, is pleased to announce it has secured a significant investment from private equity firm Apiary Capital. Under the terms of the deal, Apiary will acquire a majority stake in G3 Comms and provide additional follow-on funding to enable the company to accelerate its growth both organically and through acquisition. Continue reading G3 Comms secures private equity backing to drive ambitious growth strategy →

SurveyMonkey, a leading global survey software company, announced that it has expanded the survey text analysis capabilities of its product platform with new AI-based features that utilize machine learning and natural language processing technology. Continue reading SurveyMonkey Launches New AI-Driven Analysis Features to Help Enterprise Customers Uncover Business Critical Insights →