Bright Pattern, the leading innovator in enterprise contact centre software announces its partnership with PTP, a leading Customer Experience (CX) professional services firm to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with PTP professional services provide the most innovative and effortless omnichannel solution to midsize and enterprise companies.
“Every organization must support their customers on the variety of channels they use. But they often struggle to provide the seamless experience today’s customers expect,” said John Podlipnik, Founder and CEO of PTP. “Together, Bright Pattern and PTP can solve for this and deliver a customized, secure, easy-to-use contact centre for the best possible customer experience.”
Working with innovative public and private sector clients such as PayPal, eBay, Adobe, and California Franchise Tax Board, PTP is leading the digital transformation of the customer experience. PTP focuses on delivering strategic CX solutions that not only meet customer needs and expectations, but also deliver tangible business benefits.
“With so many vendors in the customer service space, innovation is the key to success, and PTP continues to embrace it at every turn,” said Brian Hays, Senior VP of Global Sales at Bright Pattern. “PTP provides some of the most dedicated professional services and has created a team of contact centre professionals that are there to ensure your environment is set up to meet specific business needs. We are looking forward to a long and successful relationship.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized by Ovum as a Market Challenger and by Gartner as a leader in the Contact Center FrontRunners Quadrant.
About Bright Pattern
Bright Pattern provides the most simple and powerful contact centre software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact centre solution is used globally in over 26 countries and 12 languages.
PTP is a Customer Experience (CX) professional services firm focused on helping organizations deliver strategic customer experience solutions that drive revenue. The company provides strategy, implementation, and support services across the most common contact centre, CRM, and security technology platforms to both public sector and commercial markets.