Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is extending its integration with Google Cloud Contact Center AI across all three of its platforms – Genesys PureEngage™, PureConnect™ and PureCloud® – this quarter. Continue reading Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms →

Upland Software, a leader in cloud-based enterprise work management software announced a major release for RightAnswers, its KCS® v6 Verified Knowledge Management (KM) solution. This release features an improved user experience to enhance agent productivity, integrates machine learning into content translations, and features AI-enabled support improvements through enhanced chatbot and virtual assistant capabilities. Continue reading Upland Software Enhances Knowledge Sharing, Collaboration with Award-Winning, KCS® v6 Verified Knowledge Management Solution →

Eckoh, the global provider of secure payment products and customer contact solutions, and its partner, allpay, have been marking the success of another new syndicate member for its Call Masking secure payment solution – CallGuard. Continue reading allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution →

Sinch, a global leader in cloud communications for mobile customer engagement announced a partnership agreement with WIT Software to speed up the global uptake of next generation messaging through RCS. Sinch will deploy WIT technology as a part of its RCS-as-a-Service offering to mobile operators who look for a nimble but scalable solution to roll-out RCS to their subscribers and enterprise customers. Continue reading Sinch and WIT Software sign RCS partnership agreement →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. Continue reading RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement →

Bright Pattern, the leading innovator in enterprise contact centre software announces its partnership with PTP, a leading Customer Experience (CX) professional services firm to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with PTP professional services provide the most innovative and effortless omnichannel solution to midsize and enterprise companies. Continue reading Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centres →