Eckoh, the global provider of secure payment products and customer contact solutions, is pleased to announce it continues to experience strong contract momentum, with more than £10m in contract value secured since the half year (30th September 2018). Continue reading Strong Contract Momentum Continues at Eckoh
Category Archives: Technology
Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction
Atos, a global leader in digital transformation, announces together with its partner Google Cloud, a contract with T-Mobile Netherlands to deliver a new scalable chatbot, which uses Artificial Intelligence (AI), as part of the telecommunications company’s digital transformation plan. Continue reading Atos and Google Cloud create AI – powered chatbot for T-Mobile NL to increase customer satisfaction
Uniphore Software Systems Launches auMina QSense™ to Transform Performance Management in Customer Facing Roles
Uniphore Software Systems, the global Conversational AI technology company, has launched auMina QSense™ which is a smart quality management tool for business analysts, quality analysts and agents at contact centres that helps transform their current performance management process in customer facing roles. Continue reading Uniphore Software Systems Launches auMina QSense™ to Transform Performance Management in Customer Facing Roles
Luminoso Launches Score Drivers for Analyzing Mixed Datasets of Customer and Employee Feedback
Luminoso, the natural language company that provides AI-powered customer insights, announced Score Drivers, a machine learning-powered solution to help companies intelligently automate the process of finding drivers in qualitative and quantitative feedback from their customers and employees. Continue reading Luminoso Launches Score Drivers for Analyzing Mixed Datasets of Customer and Employee Feedback
Appian Unveils Latest Version of the Appian Platform
Appian announced the next release of its low-code platform, making it easier than ever to build powerful enterprise applications up to 20x faster. The new version accelerates development and expands low-code/no-code platform capabilities in a number of key areas, including integration, robotic process automation (RPA), interface design, enterprise mobility, and customer engagement. Continue reading Appian Unveils Latest Version of the Appian Platform
Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them. Continue reading Veteran Cloud Customer Experience Leaders Launch New Venture—Edify