Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them.
Edify answers this issue by uniting teams beyond the contact centre, and unifying global workforces to resolve complex customer service challenges via a single, intuitive, intelligent interface.
Although Edify is new to market, its founders have deep histories in the customer experience space. Weeks and Fields founded their first VoIP company in 2007 while studying at Purdue University. Their start-up grew to be a leading global customer service platform.
“We have spent our lives building the tools that allow companies to better engage with one another internally and with their customers,” said Weeks. “While we have brought many ideas to market over the last several years, we have just scratched the surface of the platform that we’ve always envisioned,” shared Fields.
Edify will be releasing the details of its new platform as a part of the product release announcement on March 18, 2019 at Enterprise Connect. The team will be available for meetings and demos at Booth #1327.
About Edify Labs, Inc.
A global communication platform with the goal of making communication easier with customers and across teams. More details on March 18th!