InMoment®, a leader in Experience Improvement (XI)™ solutions, announced the infusion of generative AI into its cutting-edge Conversational Intelligence solution. Continue reading InMoment Sets a New Standard in CX with AI-Based Conversational Intelligence and Contact Centre Data Analysis
Category Archives: Technology
Ascensos Partners with Sentisum to Transform Customer Experience
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform the landscape of customer engagement and management. Continue reading Ascensos Partners with Sentisum to Transform Customer Experience
Voiceflex collaborates with AudioCodes
Voiceflex, a leading carrier of communication solutions, announces its strategic collaboration with AudioCodes, a global leader in voice, contact centre and conversational AI solutions and services. Continue reading Voiceflex collaborates with AudioCodes
Mitel Expands Availability of Virtual Care and Collaboration Service
Mitel®, a global leader in business communications, announced the global availability of optimized healthcare experiences through its Virtual Care and Collaboration Service (VCCS). Starting with seven new European markets (UK, Belgium, France, Italy, Spain, Netherlands, and Switzerland), the solution will be rolled out globally during the third quarter of this year. Continue reading Mitel Expands Availability of Virtual Care and Collaboration Service
Ventrica Announces Strategic Partnership with Zendesk
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk. Continue reading Ventrica Announces Strategic Partnership with Zendesk
Zendesk launches venture fund to fuel AI startups
Zendesk, the company providing the most complete AI solution for CX in the market, officially launched its global venture fund to back AI-first companies focused on enhancing customer and employee experiences. Continue reading Zendesk launches venture fund to fuel AI startups