Maintel, a leading provider of cloud, networking and security managed communications services to the UK public and private sectors, and Datatrack, a leading supplier for Unified Communications (UC) and Contact Centre data analytics, is excited to announce the launch of a new UC Analytics solution. Continue reading Maintel and Datatrack launch new Unified Communications Analytics solution
Category Archives: Technology
BT Group expands strategic relationship with ServiceNow to improve CX and EX
BT Group and ServiceNow announced an expanded strategic relationship to improve customer and employee experiences. The multi‑year agreement will extend ServiceNow service management capabilities to all BT Group units to drive savings, efficiency, and improved customer experiences. Continue reading BT Group expands strategic relationship with ServiceNow to improve CX and EX
Infobip integrates Google Vertex AI into RCS to offer conversational AI
Global communications platform Infobip now offers businesses and brands access to conversational AI and AI-enabled chatbots on RCS Business Messaging through a new integration with Google Vertex AI. Continue reading Infobip integrates Google Vertex AI into RCS to offer conversational AI
Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
Genesys®, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business processing outsource organisation (BPO), are partnering to help increase global career opportunities for individuals who are blind or visually impaired (B/VI). Continue reading Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired
Odigo launches Odigo Extended Contact Center™
Odigo, a leading European provider in Contact Center as a Service (CCaaS) solutions, announces the launch of Odigo Extended Contact Center™, a solution that extends customer relationships to company employees, to offer the customers the expertise they need, when they need it. Continue reading Odigo launches Odigo Extended Contact Center™
Alchemer launches Alchemer Pulse
Alchemer, a global leader in customer feedback management and enterprise experience technology, announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results. Continue reading Alchemer launches Alchemer Pulse