Clarabridge revealed that it has closed a momentous 2018, with a record-setting fourth quarter, positioning the company for continued growth in 2019. The Clarabridge Contact Center Solution has grown in use by 800% in less than two years since launch, fueling the company’s success. In 2018, Clarabridge added nearly 100 new customers spanning Fortune 500 healthcare, financial, CPG, and high-tech institutions, and experienced a 45% increase in Q4 bookings. Continue reading Clarabridge Closes 2018 with Record Growth in the Contact Centre →

Calabrio, a leading provider of customer engagement and analytics software announced that Gartner, Inc. has recognized Calabrio as a Visionary in the February 2019 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM) for the third consecutive year. The company was recognized for its ability to execute and completeness of vision. Continue reading Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management →

As part of the product strategy and relationship with partners, Altitude Software, the global provider of omnichannel solutions to improve Customer Experience, has presented its marketplace, Altitude Xperience Hub. Continue reading Altitude Software unveils its applications marketplace: Altitude Xperience Hub →

Coordinated Systems, Inc. (CSI), a leading provider of Workforce Optimization (WFO) Solutions and Silver level member of Oracle PartnerNetwork (OPN) announced that its Virtual Observer Omnichannel WFO Solution has achieved Integrated with Oracle Cloud status and is now available in the Oracle Cloud Marketplace, offering added value to Oracle Cloud customers. Continue reading CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace →

Noble Systems, a global leader in omnichannel contact centre technology solutions announced that it will present its industry-leading gamification platform at Customer Contact Week (CCW2019) Australia 2019 in booth #18. CCW2019 Australia takes place 27 February – 1 March, 2019, at the STAR Gold Coast Queensland, Australia. Continue reading Noble Systems to Present Gamification Platform at Customer Contact Week Australia 2019 →

PlayVox, An omnichannel quality assurance and performance management software for call centres and customer support teams announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base. Continue reading PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres →