8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide introduced a series of new capabilities to 8×8 X Series, 8×8’s award-winning, one cloud-based technology platform for business communications and contact centre. Continue reading 8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution →

Anderson Zaks, a leading omni-channel Payment Service Provider (PSP) based in the UK, has launched a new service offering secure card not present payments (MOTO) for call centres. Continue reading Anderson Zaks launches new service for call centre (MOTO) payments that helps reduce payment risk →

Nuance has revealed Project Pathfinder, a breakthrough technology that uses machine learning and Nuance AI innovation to increase the conversational intelligence of virtual assistants (VAs) and chatbots. Project Pathfinder reads existing chat logs and transcripts of conversations between agents and customers within contact centres, and automatically builds highly effective dialog models used to create and support two-way conversations between virtual assistants and consumers. Continue reading Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants →

GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region. Continue reading GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots →

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Paxyl Solutions, a specialist in omnichannel contact centre solutions and unified technologies with the mission to help companies improve the customer experience by effectively implementing industry-leading technologies. Continue reading Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies →