Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced the launch of Agent Assist, a groundbreaking product that revolutionizes customer service and support. Continue reading Omilia Announces Launch of Agent Assist
Category Archives: Technology
Maintel announce new alliance with Datatrack
Maintel, the pioneering cloud and managed services company, is excited to announce a new alliance with Datatrack, a leading Contact Centre and Unified Communications analytics provider. Continue reading Maintel announce new alliance with Datatrack
SuperPhone® Helps Coaches, Creators, Brands & Retailers Increase Customer Engagement and Drive Revenue Powered by Vonage
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced that SuperPhone®, an all-in-one SMS marketing platform, powered by Vonage Communications APIs is helping brands increase engagement with customers, drive revenue and grow their business. Continue reading SuperPhone® Helps Coaches, Creators, Brands & Retailers Increase Customer Engagement and Drive Revenue Powered by Vonage
HCLTech and Cisco enhance collaborative environment for modern hybrid workplaces
HCLTech, a leading global technology company, announced the launch of Meeting-Rooms-as-a-Service (MRaaS), in collaboration with Cisco. Available on a subscription model, this solution modernizes legacy meeting rooms and enables users to join meetings from any meeting solution provider using Webex devices. Continue reading HCLTech and Cisco enhance collaborative environment for modern hybrid workplaces
Clickatell Launches AI Powered Chat Commerce
Clickatell, a pioneer in mobile messaging and Chat Commerce innovation, announced the launch of Clickatell AI, an innovative addition to its Chat Commerce Platform. This conversational AI solution uses artificial intelligence and messaging to create personalized conversations, improving customer engagement and building stronger relationships. Continue reading Clickatell Launches AI Powered Chat Commerce
Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre
Cresta, a leading provider of generative AI for intelligent contact centres, announced new AI enhancements that provide contact centre agents and leaders with advanced, intuitive capabilities to make data-driven decisions that drive more productive and effective customer interactions – a true game changer in AI accessibility. Continue reading Cresta Raises Bar with New Generative AI Capabilities that drive efficiency and effectiveness in the contact centre