Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, is making it easier and faster for companies to take advantage of generative artificial intelligence (GenAI) to unlock powerful new efficiencies in the contact centre that can drive increased revenue opportunities and improve agent productivity. Continue reading Talkdesk Unveils Talkdesk Autopilot
Category Archives: Technology
Enghouse Launches its Next-Generation EnghouseAI Suite
Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its next generation Artificial Intelligence (AI) products. Continue reading Enghouse Launches its Next-Generation EnghouseAI Suite
TaskUs Collaborates with Amazon Web Services to Power TaskGPT
TaskUs, a leading provider of outsourced digital services and next-generation CX to the world’s most innovative companies, announced it is strengthening its relationship with Amazon Web Services, Inc. (AWS) by leveraging the latest generative artificial intelligence (GenAI) services from AWS. Continue reading TaskUs Collaborates with Amazon Web Services to Power TaskGPT
Alorica Introduces ReVoLT
Alorica Inc., a global CX leader, announced the launch of its Real-time Voice Language Translation (ReVoLT), effectively eliminating language barriers during live customer interactions. Continue reading Alorica Introduces ReVoLT
8×8 Launches 8×8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
8×8, announced the availability of 8×8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success. Continue reading 8×8 Launches 8×8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization
Automation Anywhere and Alorica Join Forces to Redefine Industry-Leading CX Solutions
Alorica, a global leader of next-generation customer experience solutions, announced a new partnership with Automation Anywhere, a leader in Intelligent Automation that puts artificial intelligence (AI) to work across every aspect of an organization. Continue reading Automation Anywhere and Alorica Join Forces to Redefine Industry-Leading CX Solutions