VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies. Continue reading VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Category Archives: Technology
Playvox Partners with Intelisys to Bring WEM Solutions to Market
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centres, announced a strategic alliance with Intelisys, a ScanSource company, a leading technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud. Continue reading Playvox Partners with Intelisys to Bring WEM Solutions to Market
Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys
Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. Continue reading Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys
TeamSupport Introduces AI Capabilities for Ticketing and Live Chat
TeamSupport, a leading provider of support ticketing and live chat solutions, announced that it has launched several AI-powered features to help customers deliver exceptional support at scale. Continue reading TeamSupport Introduces AI Capabilities for Ticketing and Live Chat
Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. Continue reading Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications
Verint® was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*. Continue reading Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications