NICE announced that it has been named a Leader in Ventana Research 2023 Buyers Guide for Agent Management, receiving the highest ranking for overall agent management and scoring the highest on product experience out of 12 vendors evaluated. Continue reading NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management
Category Archives: Technology
Yeastar Introduces WhatsApp and SMS Integration for Omnichannel Messaging, Setting Foot in the Contact Centre Market
Yeastar, the world’s leading provider of Unified Communications solutions, announced strategic plans for its contact centre solution at Yeastar Day 2023 Virtual. Continue reading Yeastar Introduces WhatsApp and SMS Integration for Omnichannel Messaging, Setting Foot in the Contact Centre Market
Cogito Secures New Funding to Empower Better Agent and Customer Experiences
Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced it has secured new funding to help advance features aimed at better supporting agents in the contact centre and improving customer experiences. Continue reading Cogito Secures New Funding to Empower Better Agent and Customer Experiences
Dialpad Introduces Custom Ai Playbooks
Dialpad announced the release of Custom Ai Playbooks, a tool that provides real-time coaching and adherence guidance to sales and customer service teams during and after customer calls. Continue reading Dialpad Introduces Custom Ai Playbooks
Zoom Launches ISV Exchange Program with Verint
Verint® announced that Zoom is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. Continue reading Zoom Launches ISV Exchange Program with Verint
GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements
GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced nearly 60 new product updates across its portfolio. Continue reading GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements