Qualtrics, the leader and creator of the experience management (XM) category, and WorkJam, the world’s leading digital frontline workplace, announced a strategic partnership that will improve the frontline employees experience in order to improve the customer experience. Continue reading New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences
Category Archives: Technology
Voxtron Middle East Expands Portfolio to Include Enghouse CCaaS Solutions
Enghouse Interactive and Voxtron Middle East LLC announced a bold and far-reaching expansion of the longstanding partnership between Voxtron and Enghouse Interactive. Continue reading Voxtron Middle East Expands Portfolio to Include Enghouse CCaaS Solutions
8×8 Announces 8×8 Remote Fix for UK Housing Associations
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Remote Fix™ for UK housing associations. Continue reading 8×8 Announces 8×8 Remote Fix for UK Housing Associations
Pipedrive unveiled AI-powered Sales Assistant to significantly boost sales performance
Pipedrive, the easy and effective sales CRM for small businesses, introduced its new AI-powered Sales Assistant. Now in beta, it provides sales professionals with predictions on a deal’s win probability and recommendations for the next best actions, ultimately increasing the odds of winning deals. Continue reading Pipedrive unveiled AI-powered Sales Assistant to significantly boost sales performance
Content Guru Announces its storm® CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
Content Guru announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual Desktop. Continue reading Content Guru Announces its storm® CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Verint® announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc. Continue reading Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk