Category Archives: Technology

Technology

Aragon Research positions LivePerson as a Leader in The Aragon Research Globe™ Report for Conversational AI, 2024

LivePerson, the global leader in enterprise conversations, announced it has been positioned by Aragon Research, Inc. as a Leader in The Aragon Research Globe for Conversational AI for the third year in a row.* Continue reading Aragon Research positions LivePerson as a Leader in The Aragon Research Globe™ Report for Conversational AI, 2024 →

Partnerships

Yellow.ai and Infobip partner to elevate conversational experience globally with Gen AI-powered customer support automation

Yellow.ai, a global leader in generative AI-powered customer service automation, announced its strategic partnership with global cloud communications platform Infobip to enable enterprises with AI-powered customer support and deliver elevated customer experiences. Continue reading Yellow.ai and Infobip partner to elevate conversational experience globally with Gen AI-powered customer support automation →

Technology

Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace

Five9 announced the availability of the Five9 Intelligent CX Platform on Google Cloud Marketplace. This offering provides Google Cloud customers with the ability to simplify procurement and billing, enable faster go-to-market on the Five9 platform while leveraging Google Cloud spend. Continue reading Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace →

Technology

8×8 Extends XCaaS Platform AI Capabilities with Real-time Meeting Transcriptions and Smart Summarizations

8×8 announced the addition of AI-powered video meeting capabilities to the 8×8 XCaaS platform, enabling users to access real-time AI transcriptions, smart summaries, and follow up action items for enhanced collaboration during and after meetings. Continue reading 8×8 Extends XCaaS Platform AI Capabilities with Real-time Meeting Transcriptions and Smart Summarizations →