Puzzel (formerly Intelecom’s contact centre entity) has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report, for the third consecutive year.* Continue reading Puzzel included in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the third consecutive year
Category Archives: Technology
Liquid Voice Expands International Operations
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the appointment of Sean Gallen as APAC Sales Manager. In this new role, he will be responsible for managing all sales activity and building the company’s reseller channels activity throughout the region. Continue reading Liquid Voice Expands International Operations
8×8 Ranked as the UCaaS Market Share Leader for Midmarket and Enterprise Companies Worldwide
8×8 announced that according to Synergy Research Group, an independent market research firm, 8×8 is the worldwide leader in both revenue and subscriber seats in the midmarket and enterprise segments of the Unified Communications as a Service (UCaaS) industry. Continue reading 8×8 Ranked as the UCaaS Market Share Leader for Midmarket and Enterprise Companies Worldwide
Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’
A new technology company that aims to help organisations engage and communicate with an emerging generation of “on demand” customers has been officially launched in Belfast. Syndeo was founded by Oliver Lennon, who previously founded software company SpeechStorm, a company which spun out of Kainos and was acquired by US software giant Genesys Inc two years ago. Continue reading Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services
Aeriandi has unveiled its automatic speech recognition (ASR) technology – the latest addition to its Suite of Payment Card Industry Data Security Standard (PCI DSS) compliant voice services. After a successful roll out with a leading UK energy company, Aeriandi’s ASR technology is now widely available to all customers via its cloud-hosted secure payments platform. Continue reading Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services
Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centres. Continue reading Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre