Bharti Airtel (“Airtel”), one of India’s leading telecommunications service providers, announced the launch of Airtel CCaaS (Contact Center as a Service) – an industry first omni-channel cloud platform that offers a unified experience for all contact centre solution required by an enterprise. Continue reading Airtel launches India’s first integrated omni-channel cloud platform for CCaaS
Category Archives: Technology
Eckoh launches updated Secure Digital Payments platform
Eckoh, the global provider of Customer Engagement Data Security Solutions, is pleased to announce the launch of a significant update to its Secure Digital Payments platform, offering enhanced digital payment choice and convenience within contact centres. Continue reading Eckoh launches updated Secure Digital Payments platform
Invoca Launches Game-Changing Conversation Intelligence AI Innovations
Invoca, a recognized leader in Conversation Intelligence AI for marketing and sales, announced enhancements to its award-winning Signal AI suite, and introduced Signal AI Studio, a transformative new solution that empowers businesses to quickly create custom AI models that automatically unlock breakthrough insights from phone conversations. Continue reading Invoca Launches Game-Changing Conversation Intelligence AI Innovations
Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Cisco, a Global cloud communications platform (CPaaS) provider, has been named a Visionary in the inaugural 2023 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). Continue reading Cisco named a Visionary in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS)
Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs
Contexta360, a leading provider of AI-powered speech analytics solutions, is thrilled to announce the expansion of its augmentation and automation offering to meet the growing demands of organisations within their business transformation journeys. Continue reading Contexta360 Expands Augmentation and Automation Offering to Address Contact Centre Transformation Needs
Talkdesk Launches New Generative AI Features
Talkdesk® announced significant product updates that deepen the integration of generative AI (GenAI) within its flagship Talkdesk CX Cloud platform and Industry Experience Clouds. Continue reading Talkdesk Launches New Generative AI Features