Eckoh, the global provider of Customer Engagement Data Security Solutions, is pleased to announce the launch of a significant update to its Secure Digital Payments platform, offering enhanced digital payment choice and convenience within contact centres.

The new innovation in Eckoh’s cloud platform broadens consumer choice across channels and digital payment methods, which enables contact centres to better serve customer needs at a time when consumers are increasingly looking to adopt an array of digital wallets and varied payment options.

We are seeing a significant shift among consumers towards alternative digital payments. This in turn creates opportunities for Eckoh as it protects a growing international client base and some of the world’s largest enterprises engaging with contact centres. Commenting on its 2022 Digital Payments Consumer Survey, McKinsey said digital payments penetration had reached 89%*. What’s more, 62% of respondents were now using two or more forms of digital payments, up from 51% the year before.

By using Eckoh’s Secure Digital Payments platform, our clients’ customers now have the freedom to combine their preferred contact channel with their favourite payment method – Apple Pay over WhatsApp, Pay by Bank via live chat, pay-later apps over the phone – and many other combinations.

In particular, the Secure Digital Payments platform will enable contact centres to better serve customer needs, extend their services to social media and third-party channels, increase payment volume capacity and speed, provide greater choice with pay-now or pay-later options and provide stronger authenticated security through methods such as fingerprint or facial recognition.

As well as supporting traditional secure card payments, Eckoh’s Secure Digital Payments platform is also built to support all emerging payment methods that support evolving customer needs such as global ‘super apps’, cryptocurrencies, and central bank digital currencies (CBDCs).

Nik Philpot, Chief Executive Officer at Eckoh, said: “Consumers are switching to digital payment methods at remarkable speed, choosing from an increasing array of digital wallets and other emerging methods to transact. Through continued innovation of our product suite, we have met this evolving customer need with an update to our Secure Digital Payments platform that can genuinely be described as ‘digital payments 2.0.’ The platform enables greater consumer choice across channels and digital payment methods whilst enabling contact centres to better serve customer needs.

Eckoh is already trusted by some of the largest global brands to ensure customer data and payments security. Our digital payments platform paves the way for further innovations to empower contact centres to meet the evolving needs of consumers, securely. We are well placed to capitalise on these favourable industry trends going forward.”

*Source: “Consumer trends in digital payments” — McKinsey (October 21, 2022)

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