Mattersight Corporation, the pioneer in personality-based software applications, has received a new patent which combines the companyâs speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized. Continue reading Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior
Category Archives: Technology
Fuze Scales Operations in Response to Global Enterprise Demand in First-Half 2017
Fuze, the leading cloud-based communications solution provider for the modern global enterprise announced that it marked the first half of 2017 with substantial growth, including a 51 percent increase in subscription revenue Year-Over-Year (YOY). Fuze continues to demonstrate its unique ability to scale for and serve the large enterprise segment. The company’s strong, continued momentum signals the market demand for a truly unified enterprise communications platform that delivers insights and empowers productivity. Continue reading Fuze Scales Operations in Response to Global Enterprise Demand in First-Half 2017
NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category. Continue reading NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards
PureCloud by Genesys Races Past 1 Million Interactions Daily
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, continues to experience explosive customer adoption and platform growth with PureCloud by Genesys™, a cloud-based customer engagement and employee collaboration offering. Continue reading PureCloud by Genesys Races Past 1 Million Interactions Daily
SSE Enterprise Telecoms launches Cloud Connect service, syncing businesses with leading cloud service providers
SSE Enterprise Telecoms – one of the UK’s leading connectivity suppliers, and part of SSE plc – today announced the availability of high-speed connectivity between businesses and their preferred cloud service providers (CSPs), such as Amazon Web Services (AWS) and Microsoft Azure. The service, known as Cloud Connect, offers businesses a private dedicated Ethernet connection to their chosen CSP, delivered over SSE Enterprise Telecoms’ core network. This enables the service to bypass the public internet, which can carry a range of security and performance issues. Continue reading SSE Enterprise Telecoms launches Cloud Connect service, syncing businesses with leading cloud service providers
[24]7 Introduces Customer Journey Analytics Solution Designed to Help Businesses Diagnose and Solve Customer Experience Issues
[24]7, a global leader in intent-driven customer engagement solutions, announced the addition of [24]7 Customer Journey Analytics to its products and services portfolio. The company’s latest product offering analyzes and visualizes customer journeys that occur over time, extend across channels and devices, and span different IT systems, providing rich insight into the root causes of problems along a customer journey. Continue reading [24]7 Introduces Customer Journey Analytics Solution Designed to Help Businesses Diagnose and Solve Customer Experience Issues