RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced a new partnership with Nuvola Distribution, a master agent and software services consultancy based in Reading, UK. Through Nuvola, UK channel partners will be able to deliver RingCentral’s cloud communications and collaboration solutions to businesses across Europe for improved customer engagement, mobility, and workforce productivity. Continue reading RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses
Category Archives: Technology
Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence. Continue reading Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Tata AIA Life’s Eazy Connect chatbot extends customer service to social media platforms
Tata AIA Life announced the launch of Eazy Connect, a servicing tool for social media. The chatbot will be available through social media platforms such as Facebook Messenger, Twitter DM, Web chat and Whatsapp. The chatbot is developed to respond to the most frequently asked queries and will provide 24/7 service. Continue reading Tata AIA Life’s Eazy Connect chatbot extends customer service to social media platforms
Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week
Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced data analytics, can be harnessed to transform customer experience. Happiness Index on Blockchain, developed in partnership with Avanza Solutions, enables organisations to dynamically manage the customer journey to achieve greater satisfaction. Continue reading Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week
NICE Infuses Forecasting with Artificial Intelligence, Taking its Workforce Management Solution to the Next Level
NICE announced that enterprises can enhance their forecasting capabilities with artificial intelligence (AI), boost employee engagement, and improve workforce resilience by adopting the latest NICE Workforce Management (WFM) solution. Continue reading NICE Infuses Forecasting with Artificial Intelligence, Taking its Workforce Management Solution to the Next Level
Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, announced Genesys PureEngage is now available to customers on Oracle Cloud Infrastructure. Enterprises can now run Genesys PureEngage on Oracle Cloud Infrastructure, benefiting from powerful integrations to Oracle Customer Experience (CX), CRM and Analytics. Continue reading Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Customer Experience Solution PureEngage