Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions announced a new partnership with NextNet Partners, to provide integrated communications solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy effective solutions that meet the needs of clients and deliver real business value. Continue reading Upstream Works Software Announces New Partnership with NextNet Partners
Category Archives: Technology
Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
British-based voice platform specialist Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Customer Experience solutions. Continue reading Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Continue reading NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
VoiceSage And GEMA MEA To Drive Synergy And Scale From New Global Business Comms Partnership
VoiceSage, the customer communications services leader, has announced a landmark strategic alliance with the enterprise mobility leader GEMA MEA, a licensee member of GEMA. Continue reading VoiceSage And GEMA MEA To Drive Synergy And Scale From New Global Business Comms Partnership
NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
The world’s No. 1 cloud customer experience platform is here. NICE announced the launch of NICE inContact CXone™, the cloud platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. Continue reading NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform
Senior appointment for marketing tech firm
Manchester-headquartered marketing technology brand ResponseTap has further strengthened its management team with the recruitment of a Head of Customer Success. The newly-created position has been filled by Barry Cochrane, who joins the Call Intelligence specialist with more than 20 years’ customer service experience. Continue reading Senior appointment for marketing tech firm