8×8, the world’s first Communications Cloud provider announced new and enhanced capabilities for the 8×8 Virtual Contact Center® (VCC) solution, which will enable global midmarket and enterprise companies to better understand and respond to customer pain points, and also encourage closer collaboration among contact center agents and supervisors to improve the overall customer experience. Continue reading 8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences
Category Archives: Technology
ALE and PGi deliver audio conferencing to maximise the UC&C experience
ALE, operating under the Alcatel-Lucent Enterprise brand announced it is working with PGi, the world’s largest dedicated provider of collaboration solutions, to deliver integrated high-definition (HD) audio conferencing for its collaborative communications platform, Rainbow. Continue reading ALE and PGi deliver audio conferencing to maximise the UC&C experience
Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company
Fusion, a leading provider of cloud services, has secured a three-year, $350,000 cloud communications solution contract with an international self-storage company. The new customer, one of the largest providers of renewable energy within the self-storage industry operates 195 self-storage facilities with more than 15 million square feet of storage space in the United States, Canada and United Kingdom. Continue reading Fusion Secures Multi-Year Contract to Provide Cloud Communications Solution to International Self-Storage Company
CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics reaffirmed its multi-layered security procedures in response to the recent serious breach that occurred in the industry. The personal information of millions of customer records of a major telecom provider were recently exposed due to security lapses involving the actions of staff members of the provider’s technology supplier. Continue reading CallMiner Reacts to Recent Industry Security Breach and Reaffirms its Robust Measures to Protect Personal Data
Jacada Wins Omni Channel Provider of the Year Excellence Award
Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award
Colt and Equinix announce strategic partnership
Colt Technology Services has announced a strategic partnership with Equinix, Inc. to interconnect the Colt IQ Network with Equinix’s cloud ecosystem. Continue reading Colt and Equinix announce strategic partnership