Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that help clients rapidly realize the full potential of digitized operations. Continue reading Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner
Tag Archives: Jacada
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Results of the 2019 UK National Innovation Awards
At 3pm GMT today (March 26th 2019) Directors’ Club announced the results of their 2019 UK National Innovation Awards. Continue reading Results of the 2019 UK National Innovation Awards
Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Jacada as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards
Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
Jacada announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations. Continue reading Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions
Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology
Directors’ Club United Kingdom are delighted to announce Nuance as the winner of the Virtual Customer Assistant Innovation category of this year’s UK National Innovation Awards (The Nationals). Continue reading Nuance Wins UK National Innovation Award 2017 For Virtual Customer Assistant Technology
Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017
Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017
Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
Jacada announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Continue reading Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership
Jacada Appoints New CEO– Yochai Rozenblat
Jacada, a leading global provider of digital and call center technology that delivers multi-channel experience and process automation to boost self-service and customer satisfaction, announces the appointment of Yochai Rozenblat, as the new CEO of the company, replacing Guy Yair who is leaving for personal reasons. Continue reading Jacada Appoints New CEO– Yochai Rozenblat
Jacada Wins Omni Channel Provider of the Year Excellence Award
Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award
UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing
PRESS RELEASE: Jacada announced that the top university in the UK’s East Midlands, Derby University, has selected Jacada Ticket Guidance as a Zendesk-integrated solution to assist the organization’s Admissions and Marketing departments during student recruitment. Continue reading UK University Implements Jacada Ticket Guidance to Streamline Admissions Processing
Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative
PRESS RELEASE: Jacada announced that one of the largest suppliers of appliances in the world has chosen Jacada Visual IVR to add efficiency to the customer experience, while creating time and cost savings for the contact center. The appliance manufacturing giant will implement Jacada Visual IVR in a manner that will enable consumers to schedule, reschedule, and cancel appliance delivery and installation with ease through a “no-app-needed” visual interface. Continue reading Leading Global Appliance Manufacturer Selects Jacada Visual IVR to Improve Self-Service as Part of Digital Initiative
Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
PRESS RELEASE: Jacada announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out. Continue reading Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client
PRESS RELEASE: Jacada announced that Capita has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its major UK telecommunications services client. The project, which includes a comprehensive suite of products and services from Jacada is expected to be used by over 5,000 contact center agents. Continue reading Capita Selects Jacada to Provide Robotic Automation, Unified Agent Desktop, and Agent Guidance Solutions for Leading Telecom Client