Tag Archives: Jacada

Awards

Results For The 2020 Edition Of The UK National Innovation Awards® Competition

Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition →

Awards

Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Jacada as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards →

Who's Buying What?

Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification

Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification →

Technology

Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions

Jacada announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations. Continue reading Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions →

Awards

Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017 →

Technology

Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership

Jacada announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Continue reading Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership →

Technology

Jacada Wins Omni Channel Provider of the Year Excellence Award

Jacada announced that it has been chosen as the Omni Channel Provider of the Year at the 2017 Call Center Week Excellence Awards. In recognition of Jacada’s innovative Visual IVR implementations, the award was presented to recognize superior thinking, creativity, and execution within the customer service industry. Continue reading Jacada Wins Omni Channel Provider of the Year Excellence Award →