Manhattan Associates announced the appointment of Craig Summers to the position of managing director, UK. In this role, Summers will lead and manage all aspects of Manhattan’s UK business, including Sales, Professional Services and Customer Services operations. He will be responsible for driving business growth and helping customers maximise their investments in Manhattan’s solutions and services. Continue reading Manhattan Associates Appoints Craig Summers as Managing Director, UK
Category Archives: Technology
How do You Build a Chatbot? iAdvize Launches Bot Builder for Retailers
iAdvize, a European leader in online customer service, has launched a chatbot builder for omnichannel and pure play retailers. The Bot Builder allows businesses to create their own branded chatbots to automate part of their customer service offering. Continue reading How do You Build a Chatbot? iAdvize Launches Bot Builder for Retailers
SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Indy Kaur as WFM Analyst. In this role she will be responsible for providing training and support for SVL’s expanding portfolio of customers that are deploying best of breed WFM solutions from the world’s leading vendors including NICE and Teleopti. Continue reading SVL Business Solutions Expands Workforce Management Team With Appointment Of Industry Specialist
NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint®, a global leader in customer engagement optimisation solutions. As a new reseller, NewVoiceMedia will sell and support Verint Workforce Management™, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise. Continue reading NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach
The deal, being jointly led by both of the originating BrightCloud co-founders, Alex Morrison and Hesam Yavari, has been in the works since late 2015 and results in the separation of the core founding business elements as each of them takes full control of the new business entities. Continue reading BrightCloud Group announces an enabling win-win MBO completion, to extend its global outreach