LivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
Category Archives: Technology
CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors
Computer Age Management Services Pvt. Ltd. (CAMS), India’s largest Mutual Fund transfer agency serving the Indian Asset Management industry for over two decades has upgraded its contact centre technology with Aspect® Unified IP® for advanced routing, proactive contact, and agent empowerment capabilities for its in-bound and out-bound services. Continue reading CAMS chooses Aspect Software to Create Personalized, True Omni-Channel Experience for investors
Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformation
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have announced that the companies have joined forces, with Netcall plc acquiring MatsSoft. The enlarged company of more than 225 staff and 700 customers creates a new force in helping customers digitally transform their businesses and improve customer engagement. Continue reading Netcall and Low-code software provider MatsSoft join forces to help organisations drive digital transformation
Avaya Names David Flood as RSL for Ireland
Avaya announces that David Flood is stepping up as head of the sales leadership team in Ireland, strengthening its position in both the UK and EMEA. David, who takes over as the Regional Sales Lead for Avaya Ireland from the departing Jason Flynn, brings over 22 years of experience to the role. Continue reading Avaya Names David Flood as RSL for Ireland
Solgari partners with King Telecom to bring cloud business communication services to Thai corporate market
Solgari, the global provider of the world’s first complete enterprise cloud business communications software solution, has announced its partnership with King Telecom, a leading provider of telecoms and mobile communication services to the Thai corporate market. Continue reading Solgari partners with King Telecom to bring cloud business communication services to Thai corporate market
Genesys Introduces Olivier Jouve as New PureCloud Leader
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader