RingCentral announced the addition of a new tier plan and expanded benefits to the RingCentral Connect Platform™ Partner Program, for companies building apps on the RingCentral Connect Platform. The expanded structure is driven by the accelerated growth of the RingCentral Connect Platform now with 5,000 developers and receiving over 9 million API call requests a day and a 200% increase of platform usage, year over year. Continue reading RingCentral Announces Expansion of Connect Platform Partner Program Adding New Developer and Go-to-Market Resources
Category Archives: Technology
Upstream Works Software Expands its Presence in Europe
PRESS RELEASE: Upstream Works Software, a provider of Omnichannel Contact Centre solutions announced the appointment of seasoned, industry professional Jeff Palmer as Partner Sales Director for EMEA. The team expansion will support the growth and momentum that the EMEA office continues to experience since its launch in December 2016. Continue reading Upstream Works Software Expands its Presence in Europe
Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform
PRESS RELEASE: Ameyo announced the launch of its game-changing FusionCX, a customer experience platform. The platform enables brands to go beyond operational excellence and deliver end-to-end experience. Continue reading Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform
ShoreTel Connect CLOUD Launches in Australia
PRESS RELEASE: ShoreTel® announced the introduction of ShoreTel Connect™ CLOUD and ShoreTel Connect CLOUD Contact Center solutions in Australia. Australia marks the latest step in ShoreTel’s continued global expansion of its Connect CLOUD Unified Communications as-a-Service (UCaaS) solution. Continue reading ShoreTel Connect CLOUD Launches in Australia
Security Benefit achieves industry leading growth with NewVoiceMedia
NewVoiceMedia announced that Security Benefit Life Insurance Company, a Kansas-based insurance firm and leader in the U.S. retirement market, achieved $1 billion in new product sales after implementing its ContactWorld for Sales platform. Continue reading Security Benefit achieves industry leading growth with NewVoiceMedia
Freshdesk Inc. Is Now Freshworks Inc.
PRESS RELEASE: Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the Company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees. Continue reading Freshdesk Inc. Is Now Freshworks Inc.