PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. Continue reading OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud
Category Archives: Technology
DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
NICE announced that it is the market share leader in contact center Workforce Optimization (WFO), as reinforced by top industry analyst DMG Consulting LLC. NICE offers advanced analytics-based solutions, which include Adaptive WFO, an end-to-end persona based WFO solution, as well as EVOLVE WFO, a fully integrated cloud-based WFO suite. Continue reading DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
Mitel®, a global leader of enterprise communications confirmed it has signed a Memorandum of Understanding (MoU) to transfer certain assets and support obligations, including existing inventory, from Toshiba Corporation to Mitel. This follows Toshiba’s decision earlier this year to exit the market. The transaction will provide Toshiba customers and partners a clear path forward with Mitel, a global leader in Unified Communications and Collaborations (UCC). Continue reading Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
Cyara Launches Leading-Edge Call Recording Validation Platform
PRESS RELEASE: Cyara, the market leader of omnichannel customer experience testing and monitoring solutions announced it has added its Call Recording Validation (“CRV”) to the award-winning Cyara Platform. CRV provides organizations with the validation that their call recording software is operational on all calls, that the quality meets client standards, and that the recordings can be retrieved whenever needed. Continue reading Cyara Launches Leading-Edge Call Recording Validation Platform
BMC Empowers the Future of Work with BMC Digital Workplace
PRESS RELEASE: BMC, a global leader in IT solutions for the digital enterprise introduced BMC Digital Workplace, a cloud-based service that redefines the future of work by transforming the digital workplace experience with employees at the center. Continue reading BMC Empowers the Future of Work with BMC Digital Workplace