PRESS RELEASE: Mavenir, the leader in accelerating and redefining network transformation for Communication Service Providers (CSPs), announces the live U.S. commercial deployment in a Tier-1 operator and market launch of its unique and game-changing programmable cloud communications platform, Multi-ID that finally moves the user identity from the device to the person. Continue reading Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging
Category Archives: Technology
Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation
NICE announced that one of the world’s largest home furnishing retailers, operating hundreds of stores around the globe, has implemented NICE Robotic Process Automation (RPA) to manage the order and delivery processes for its entire global operations. This includes the automation of 60 different processes across the front and back office. Continue reading Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation
Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software
Pegasystems at PegaWorld announced the latest release of Pega® Platform – delivering enhanced intelligence, agility, and control that allows clients to accelerate application development and enhance customer experiences. With new AI, collaboration, and integration capabilities, organizations can more quickly build and deploy better applications to power their digital transformation initiatives. Continue reading Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software
Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform
PRESS RELEASE: Mahindra Comviva, the global leader in mobility solutions announced that its mobile engagement solution for enterprises – Ngage Messaging Platform will now provide omni-channel customer engagement with the addition of new digital channels. With new channels like Chatbots, Push Notifications and Social Media integration, Ngage platform is now a one stop shop for the customer engagement needs of enterprises, supporting both legacy and digital channels. Continue reading Mahindra Comviva enables omni-channel customer engagement through its Ngage Messaging Platform
eGain expands European presence with German cloud
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced that eGain will expand its European operations with the option to host data in its Germany-based cloud. Continue reading eGain expands European presence with German cloud
Avaya appoints Stephen Cunningham UK Regional Sales Leader
PRESS RELEASE: Avaya, a global leader in business communications software, systems and services, has named Stephen Cunningham Regional Sales Leader for the UK Enterprise Team. Stephen brings more than 20 years of experience in the Unified Communication and Customer Experience industry, where he has been instrumental to helping clients digitally transform their business. Continue reading Avaya appoints Stephen Cunningham UK Regional Sales Leader