PRESS RELEASE: LivePerson, a leading provider of cloud mobile and online business messaging solutions, has rolled out the first financial industry “hybrid bots” in the world, at the Royal Bank of Scotland, where humans and bots team up in one conversation to offer fast and accurate service. The service, currently live for customers of the Royal Bank of Scotland (RBS) brand, with plans for a wider rollout, supports the bank’s mission to be the UK’s most helpful bank, centered around the customer. Continue reading RBS to enhance customer service with “hybrid bots”
Category Archives: Technology
PanTerra Announces Streams, its Next-Generation Unified Cloud Service with Multi-Media Team Messaging
PRESS RELEASE: PanTerra announced Streams, the next-generation release of its unified cloud service. Streams combines real-time communications replacing your PBX, secure cloud file sync & share and adds complete multi-media, persistent team messaging. Continue reading PanTerra Announces Streams, its Next-Generation Unified Cloud Service with Multi-Media Team Messaging
Clarabridge Powers New Customer Experience Revolution
During its annual customer experience conference C3, Clarabridge announced CX Revolution—a vision to empower brands with the necessary tools to integrate data-driven customer experience into the fabric of every business. Driving a CX Revolution ensures a universal focus on customer experience across all levels of the organization. This gives brands the power to take action to drive the best possible outcomes in a climate where one bad interaction can make or break a business. Continue reading Clarabridge Powers New Customer Experience Revolution
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio is ranked among the Top 5 solution providers in a new Opus Research report evaluating the 28 firms that offer platforms that support the development, deployment and refinement of Enterprise Intelligent Assistants or Virtual Assistants. Continue reading Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
IOVOX named winner of Red Herring Top 100 Europe award
PRESS RELEASE: IOVOX, a global call analytics company, announced today that it has won the 2017 Red Herring Top 100 Europe award, presented at the ceremony in Amsterdam. IOVOX’s inclusion on this prestigious list identifies it among the year’s most promising private technology ventures in Europe, as it accelerates its mission to make call data useful and actionable, globally. Continue reading IOVOX named winner of Red Herring Top 100 Europe award
Upstream Works Named one of 50 Most Valuable Tech Companies
PRESS RELEASE: Upstream Works Software, Ltd., a provider of Omnichannel Contact Centre solutions, announced that it has been named one of 50 most valuable tech companies by Insights Success magazine for its innovation and redefinition of the customer experience. Its flagship product, Upstream Works for Finesse (UWF), helps organisations of all sizes to quickly and effectively engage with customers across any channel. Continue reading Upstream Works Named one of 50 Most Valuable Tech Companies