PRESS RELEASE: Connect Managed Services (Connect), the global unified communications (UC) and contact centre technology integrator, has posted rapid growth in revenue and profits. The business, backed by private equity firm LDC, provides round-the-clock contact centre technology and consultancy services. Continue reading Connect Managed Services posts record results →

PRESS RELEASE: Verint® announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization™ solutions. Continue reading Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres →

PRESS RELEASE: Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, continues to strengthen its position in the US and BPO (Business Process Outsourcing) markets by opening an office in Manila, the Philippines. Teleopti has experienced a super-growth in its US operations meaning a parallel increase in demand for services in the Philippines, where several of Teleopti’s US customers have contact center sites or BPO partners. Continue reading Teleopti accelerates international growth by opening new office in the Philippines →

PRESS RELEASE: Leading European cloud contact centre provider Content Guru has announced that it will launch a new hybrid of CRM (Customer Relationship Management) and case management solutions, its storm® Customer Knowledge System™ (CKS™), at the 18th annual CCW Conference & Expo, which will be held in Las Vegas. Continue reading Content Guru to Launch Knowledge Management System at CCW Vegas →

PRESS RELEASE: Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable existing information systems to interoperate. Through the partnership, some 100 clients now use the platform in the region, including world-leading brands such as Chubb, Fleurop Interflora and Sodexo. Continue reading KPN and Content Guru Target Decade of storm® Benelux →