Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Center, Workforce Management, and Analytics at ICMI’s 2017 Contact Center Expo, to be held May 22 – 25, 2017 in Orlando.
The Contact Center Expo & Conference is the contact center industry’s most essential educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals. Through keynote presentations, networking events, local contact center tours, case studies and more, attendees gain practical tips that can be implemented immediately, along with tools and inspiration for success.
Noble Systems’ solutions help companies manage the range of customer communications and related processes, including omnichannel inbound / outbound contact technologies, analytics and automated decisioning tools, and resource management, to help improve the customer experience. The Noble® Inbound 100 solution is designed specifically to target the needs of inbound service organizations and offers a 100% uptime guarantee. Noble Omnichannel Multi-session Agent maximizes service rep productivity with multi-session assignments, allowing them to handle voice and non-voice contacts concurrently. Our patented SmartAccept® technology helps increase speed of service, decrease average speed to answer, and reduce costs. Noble’s innovative premise, cloud and hybrid-based platforms allow organizations to increase efficiency, performance, and productivity throughout their contact center programs while decreasing overhead and maintaining compliance with legislative and industry guidelines.