PRESS RELEASE: Organisations are striving to offer a customer experience that has the flexibility to respond quickly to changing customer demands while controlling costs and remaining competitive. As cloud adoption rates continue to grow, Aspect Software believes continued cloud adoption in contact centre environments is critical, as businesses cannot afford to be left behind in the face of increased customer expectations for seamless and frictionless engagement with brands. Continue reading Increase in cloud adoption providing improved customer experience, flexibility and cost savings
Category Archives: Technology
Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution
PRESS RELEASE: Teradata announced several enhancements to the Teradata Customer Journey solution that will give marketers easier access to analytics, dynamic visualizations, machine learning and predictive simulations. Most companies struggle to understand their customers’ journeys, much less actively manage them. Continue reading Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution
Gijima launches NEC based UCaaS solution and boards first customers
PRESS RELEASE: NEC business partner in South Africa Gijima announced it has rolled out a brand new UCaaS solution in South Africa that offers full enterprise UC capabilities on a monthly basis and enables customers to scale functionality and capacity as they need. Rather uniquely it offers scalability from 0 to 100%. Continue reading Gijima launches NEC based UCaaS solution and boards first customers
Sundown AI Innovates on Avaya to Build Next Generation Artificial Intelligence
PRESS RELEASE: As part of its mission to provide next generation AI technology that enhances the customer experience, Sundown AI today announced it will be working with Avaya to enhance its communication software. Continue reading Sundown AI Innovates on Avaya to Build Next Generation Artificial Intelligence
Aspect Software becomes a member of the GSMA
Aspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by becoming a service provider member of the GSMA. Representing the interests of mobile network operators worldwide, the GSMA connects hundreds of stakeholders within the mobile ecosystem to contribute to shaping the future of mobile communications worldwide. Continue reading Aspect Software becomes a member of the GSMA
Yamaha Debuts the CS-700 Video Sound Collaboration System for Huddle Rooms
PRESS RELEASE: As businesses and organizations continue to use remote communications technology to bridge distances and share ideas, there has been a proliferation of huddle room and small meeting rooms. These new spaces demand technologies that are more convenient and enable a seamless collaboration experience so users can easily come together to exchange information, share ideas, and collaborate at any time. Continue reading Yamaha Debuts the CS-700 Video Sound Collaboration System for Huddle Rooms