CafeX launched its video conferencing solution, CafeX Chime™, at Enterprise Connect 2016 and went on to win awards for its innovative approach to making enterprise collaboration simpler and less expensive. To continue to push the capabilities and reach of Chime, CafeX is announcing a partnership with Voxbone at Enterprise Connect 2017. Continue reading Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product
Category Archives: Technology
New Experience Management Solution for Microsoft Skype for Business Online in Microsoft Office 365
PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers announced support for Microsoft Skype for Business Online in its industry leading IR Prognosis for UC. Continue reading New Experience Management Solution for Microsoft Skype for Business Online in Microsoft Office 365
Integrating AI technology alongside your contact centre workforce
The number of predictions and speculations about Artificial Intelligence (AI) replacing human workers in the contact centre is countless. But what percentage of truth is actually held in these? Susannah Richardson, mplsystems’ Market Research Director, explains that while there is weighting behind such statements, it is important to contextualise technology advancements within the customer service sector. Continue reading Integrating AI technology alongside your contact centre workforce
Eckoh wins its largest ever US Secure Payments Contract worth $3.7m
Eckoh announces that it has won a new $3.7m five-year contract to provide secure payment services to a large US telecommunications provider. The solution, which will be deployed in financial year FY18, uses Eckoh’s patented tokenisation technology to secure card payments being made through the organisation’s contact centre facilities. Continue reading Eckoh wins its largest ever US Secure Payments Contract worth $3.7m
RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing
RingCentral UK a wholly owned subsidiary of RingCentral, Inc. announced the ability for customers to purchase RingCentral Office across 13 European countries. RingCentral’s in-country European expansion signifies a strong commitment to providing local presence and the ability to purchase RingCentral solutions in euro currency in those new markets. Continue reading RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing
Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner
PRESS RELEASE: Pindrop is included in Gartner’s most recent analyst report titled, “Don’t Let the Contact Centre Be Your ‘Achilles Heel’ of Fraud Prevention”. The report sheds new light on the category and cites Pindrop for its phoneprinting™ solutions used to fight contact center fraud. Continue reading Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner