Kore.ai, one of the world’s leading enterprise conversational and generative AI platform and solutions provider, announced the integration of its Experience Optimization (XO) Platform with Zoom Contact Center. Continue reading Kore.ai launches Intelligent Virtual Assistants for Zoom Contact Center
Category Archives: Technology
FourNet launches sector-leading best-in-class 100-point benchmarking process
FourNet, the digital transformation and customer experience specialists, has revealed a new 100-point benchmarking approach designed to ensure swift, data-led, outcome-focused, vendor-agnostic CX transformation for all its customers. Continue reading FourNet launches sector-leading best-in-class 100-point benchmarking process
Ericsson executes on strategy to build platform business with strategic partnership to provide access to network APIs
Ericsson announced a key milestone in the Company’s strategy to create a global network platform business with network APIs. Ericsson and Deutsche Telekom (DT) are launching a commercial partnership to offer communication and network APIs to developers and enterprises. Continue reading Ericsson executes on strategy to build platform business with strategic partnership to provide access to network APIs
ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform
ServiceNow, the leading digital workflow company making the world work better for everyone, announced a major Now Platform expansion with the Now Assist family of solutions. Continue reading ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform
Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support
Cresta, a leading provider of generative AI for modern contact centres, announced that it has expanded its voice platform integrations to include hardphone functionality, enabling legacy, on-premise contact centres to access the benefits of the cloud, without fully committing to a cloud transformation. Continue reading Cresta Announces Expansion of Voice Platform Integrations to Include Hardphone Support
Xoxoday announces a partnership with Comviva to enhance customer engagement solutions
Xoxoday, a leading global technology platform for employee, channel and customer engagement, has partnered with Comviva, the global leader in experience and data monetisation solutions. Continue reading Xoxoday announces a partnership with Comviva to enhance customer engagement solutions