Medallia, the global leader in customer and employee experience, and PwC UK, the leading professional services firm, announced the formation of a strategic alliance to provide a more comprehensive customer experience solution to organisations throughout the UK. Continue reading Medallia and PwC UK form strategic alliance
Category Archives: Technology
RingCentral Introduces RingCentral Events for Virtual, Onsite, and Hybrid Events
RingCentral announced the global availability of RingCentral Events™, an all-in-one solution for virtual, onsite, and hybrid event needs. Formerly Hopin Events, RingCentral Events is designed to be immersive and personalized, enabling businesses to provide engaging experiences that take events to the next level. Continue reading RingCentral Introduces RingCentral Events for Virtual, Onsite, and Hybrid Events
Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement
Five9, the provider of the Intelligent CX Platform, launched a new solution custom crafted for the education industry, Five9 OneStudent. Continue reading Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement
Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy
Ushur, the leader in AI-Powered Customer Experience Automation™ (CXA), announced its partnership with Five9, an industry leading provider of cloud contact centre solutions. Continue reading Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy
Truecaller Launched US and Canada Call Recording, Providing Professionals with Immediate, AI-powered Transcriptions
Truecaller, the world’s leading global communications platform, announced its Call Recording feature to enable iOS and Android users to receive voice-to-text transcriptions and summaries of recorded phone conversations powered by large language models (LLM) services like GPT. Continue reading Truecaller Launched US and Canada Call Recording, Providing Professionals with Immediate, AI-powered Transcriptions
Omilia Announces Launch of Agent Assist
Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced the launch of Agent Assist, a groundbreaking product that revolutionizes customer service and support. Continue reading Omilia Announces Launch of Agent Assist