NewVoiceMedia announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. Continue reading NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
Category Archives: Technology
New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Pegasystems announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM) offerings that enable businesses to optimise their sales and customer service effectiveness with desktop analytics and machine learning. Continue reading New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Noble Systems Increases Intellectual Property Holdings with 32 New Patents Issued in 2016
Noble Systems was issued 32 new patents for its contact centre technologies in 2016, continuing its commitment to providing market-leading solutions that meet their clients’ critical needs, and to protecting those technology investments for clients. Continue reading Noble Systems Increases Intellectual Property Holdings with 32 New Patents Issued in 2016
Expansion Course: Snom Planning for Growth in 2017
PRESS RELEASE: German IP phone specialist Snom Technology is embarking on an ambitious expansion course in 2017 following the VTech takeover. High profile hires Jörg Kampers and Christian Rapp have already joined the team bringing many years of market knowledge and experience to help drive Snom and further additions to the team are planned. Continue reading Expansion Course: Snom Planning for Growth in 2017
Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
IBM and Salesforce Announce Landmark Global Strategic Partnership
PRESS RELEASE: IBM and Salesforce announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. With the partnership, IBM Watson, the leading AI platform for business, and Salesforce Einstein, AI that powers the world’s #1 CRM, will seamlessly connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. Continue reading IBM and Salesforce Announce Landmark Global Strategic Partnership