Eckoh announces that it has won a new $3.7m five-year contract to provide secure payment services to a large US telecommunications provider. The solution, which will be deployed in financial year FY18, uses Eckoh’s patented tokenisation technology to secure card payments being made through the organisation’s contact centre facilities. Continue reading Eckoh wins its largest ever US Secure Payments Contract worth $3.7m
Category Archives: Technology
RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing
RingCentral UK a wholly owned subsidiary of RingCentral, Inc. announced the ability for customers to purchase RingCentral Office across 13 European countries. RingCentral’s in-country European expansion signifies a strong commitment to providing local presence and the ability to purchase RingCentral solutions in euro currency in those new markets. Continue reading RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing
Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner
PRESS RELEASE: Pindrop is included in Gartner’s most recent analyst report titled, “Don’t Let the Contact Centre Be Your ‘Achilles Heel’ of Fraud Prevention”. The report sheds new light on the category and cites Pindrop for its phoneprinting™ solutions used to fight contact center fraud. Continue reading Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
NewVoiceMedia has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience. Continue reading NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
Rant & Rave announces world’s first customer feedback integration with Amazon Alexa
Rant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what they think of a product or service in real-time. Continue reading Rant & Rave announces world’s first customer feedback integration with Amazon Alexa
WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service
PRESS RELEASE: iAdvize, a European leader in online customer service, announces the integration of the instant messaging app, WhatsApp, within their conversational commerce platform. The integration solution means brands can now communicate directly with their customers and prospects via WhatsApp. Continue reading WhatsApp integrates with iAdvize’s platform allowing brands to provide customer service