PRESS RELEASE: Coordinated Systems, Inc. (CSI) is pleased to announced the general availability of a new quality management feature in the Virtual Observer (VO) Workforce Optimization (WFO) Solution. The new feature, the “VO Agent Timeline” allows for supervisors to view agent workdays in a visual manner, across a timeline of captured events. Continue reading Coordinated Systems, Inc. Enhances Virtual Observer WFO Solution with Agent Timeline to Answer What’s Up with the Down Time →

PRESS RELEASE: In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate. The EvaluAgent Workforce Engagement Management (WEM) platform is the culmination of years of research and development by industry experts; all committed to providing the contact centre workforce with the tools they need to deliver a first-class customer experience (CX). Continue reading EvaluAgent Launches the World’s Very First Cloud-based Workforce Engagement Management Software Platform for Contact Centres →