Wecover Platforms, a Boston-based conversational AI startup, is rebranding itself as ‘Linq’ to spearhead its expansion into the AI chatbot market. Continue reading Wecover Platforms Rebrands as ‘Linq’, Unveiling an AI Chatbot Revolution
Category Archives: Technology
Vonage Introduces ‘Conversations for Salesforce’ at Dreamforce
Vonage has launched Vonage ‘Conversations for Salesforce’, a configurable omnichannel messaging app powered by the Vonage Communications Platform, enabling businesses to serve customers directly from the Salesforce platform and delivering exceptional customer engagements, whilst blending bot and Vonage Contact Center (VCC) agent interactions. Continue reading Vonage Introduces ‘Conversations for Salesforce’ at Dreamforce
DRUID Secures $30 Million as part of Series B Round
DRUID, a global leader in Conversational AI technology, announced its successful $30 million Series B led by TQ Ventures, with participation from new investors Smedvig Capital, Endeavor, and Verve Ventures, and existing investors GapMinder, Hoxton Ventures and Karma Ventures. Continue reading DRUID Secures $30 Million as part of Series B Round
Pega Infinity ‘23 Now Available to Unlock Deeper Levels of AI and Automation for Self-Optimizing Experiences
Pegasystems announced the general availability of Pega Infinity™ ‘23. This enhanced version of Pega’s portfolio of products offers new capabilities that help organizations get closer to becoming an autonomous enterprise by unifying AI and automation to promote self-optimization that drives maximum efficiency and effectiveness. Continue reading Pega Infinity ‘23 Now Available to Unlock Deeper Levels of AI and Automation for Self-Optimizing Experiences
Intradiem Introduces First AI-Powered Solution to Predict Contact Centre Agent Attrition
Intradiem, the leading provider of contact centre automation solutions, is introducing the first AI-powered technology solution to quantify agent “burnout” and predict the risk of attrition at the agent level. Continue reading Intradiem Introduces First AI-Powered Solution to Predict Contact Centre Agent Attrition
Coveo’s groundbreaking enterprise-ready Relevance Generative Answering now live across Coveo’s own customer self-serve experiences
Coveo announced that Coveo Relevance Generative AnsweringTM is now live across Coveo’s own customer self-serve experiences: in-product help, documentation and community, showcasing a connected generative experience across multiple touchpoints and secure sources of content. Continue reading Coveo’s groundbreaking enterprise-ready Relevance Generative Answering now live across Coveo’s own customer self-serve experiences