Wecover Platforms, a Boston-based conversational AI startup, is rebranding itself as ‘Linq’ to spearhead its expansion into the AI chatbot market.
Recently, Linq has joined the 2023 Techstars Boston Accelerator program, reaffirming its commitment to advancing the AI chatbot industry.
At the heart of this transformation is ‘Linq,’ an AI chatbot that can fully auto-pilot, reshaping the landscape of customer service. The self-learning customer service agent collaborates with human agents during the day as a “co-pilot” and autonomously manages customer requests throughout the night as an “autopilot.”
During the co-pilot phase, Linq is designed to become progressively smarter, aligning with the vision and guidelines of the customer service team. The result is a streamlined and efficient customer service experience, eliminating pending requests or tickets for the next day.
What truly distinguishes Linq is its hallucination-free conversational AI experience, powered by advanced retrieval-augmented generation technology. This cutting-edge approach ensures that Linq can provide accurate responses, in sync with the company’s guidelines.
Linq has already gained robust presence for its accurate and privacy-preserving large language model (LLM) solutions in professional fields such as legal services, insurance, and healthcare in South Korea.
Chanyeol Choi, CEO and Founder of Linq Labs, said, “Our shift from Wecover Platforms to Linq underscores our dedication to reshaping customer service with our hallucination-free conversational AI solution. We’re eager to introduce Linq to the customer service teams at various companies in the global market.”
About Linq Labs:
Linq Labs builds a self-learning customer service agent that collaborates with human agents during the day as a “co-pilot” and autonomously manages customer requests throughout the night as an “autopilot.” It is a hallucination-free conversational AI solution powered by advanced retrieval-augmented generation.