Sabio Group, the global digital experience transformation services specialist, announced the launch of its new Sabio Salesforce Practice. Continue reading Sabio Group Launches Specialist Salesforce Practice
Category Archives: Technology
NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience
NatWest and IBM announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. Continue reading NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience
Ushur Launches Studio to Bring Customer Experience Automation to Business Users
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the launch of Ushur Studio, the next generation no-code and generative AI-enabled environment that empowers business users and citizen developers to rapidly build, test and deploy omnichannel digital engagement experiences. Continue reading Ushur Launches Studio to Bring Customer Experience Automation to Business Users
Monetate Launches Customer Journey Analytics
Monetate, the leading personalization platform that helps build personal and meaningful digital connections between brands and their global customers, announced general availability of its Journey Analytics tool. Continue reading Monetate Launches Customer Journey Analytics
IgniteTech Announces Addition of Jive Software to Company’s Leading Solutions
IgniteTech™ announced that Jive Software is now part of its set of leading software solutions for enterprise customers. Continue reading IgniteTech Announces Addition of Jive Software to Company’s Leading Solutions
LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact centre transformation
LivePerson, a global leader in conversational AI, announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Continue reading LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact centre transformation