PRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has announced that during 2016 it has expanded into new verticals such as utilities, retail, insurance and HR in addition to finalizing a new round of financing lead by Kormeli LLC. Zappix’s contact center Visual IVR portfolio increased its robust capabilities for easier adoption and use in a wide variety of companies and organizations. Continue reading Zappix, the Visual IVR company, announces 2016 results
Category Archives: Technology
CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
CafeX Communications®, a leading supplier of real-time digital engagement solutions, announced that it has signed a strategic partnership agreement with Aceyus, a global leader in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics. Continue reading CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions
8×8 and CarrierSales, a leading master agent for strategic communications and cloud deployments announced a partnership to bring enterprise-grade, cloud contact center and unified communications solutions to businesses of all sizes. With this announcement, CarrierSales will now expand its communications portfolio to enable its network of sales partners to sell 8×8’s Virtual Contact Center and Virtual Office solutions. Continue reading 8×8 and CarrierSales Team up to Deliver Enterprise Cloud Communications Solutions
Eckoh and K2C add Secure Payments over Live Chat
Eckoh announces that it has added the capability to take a secure payment directly via live web chat. This new capability extends Eckoh’s impressive payments portfolio and means that Eckoh is the world’s first Payment Card Industry Data Security Standards (“PCI DSS”) Level 1 service provider to be able to offer secure payment solutions across the full spectrum of phone, web, mobile app, SMS and now Live Chat. Continue reading Eckoh and K2C add Secure Payments over Live Chat
Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
PRESS RELEASE: Confirmit has launched an intuitive and ground-breaking survey designer that removes the complexity of advanced survey creation and enables questionnaires to be created in half the time of many competing solutions. Continue reading Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
Genius Foods chooses RingCentral as Unified Communications provider
CASE STUDY: Genius foods started out in Edinburgh in 2009 with the aim of providing high quality alternatives for baked products on the shelves that contain gluten. The business quickly became a multi-site company with locations in Bathgate, Hull and Scunthorpe. Today the products can be found in stores around the world. Continue reading Genius Foods chooses RingCentral as Unified Communications provider