Content Guru, one of the world’s largest vendors of cloud contact centre, CX technology and Exchange Communications, a leading cloud and digital transformation specialist, have announced a new one-of-a-kind strategic UK partnership. Continue reading Content Guru and Exchange Communications Announce New Strategic Partnership
Category Archives: Technology
Connectly Raises $7.85 Million Series A Investment to Accelerate AI-Powered Conversational Commerce
Connectly, the leader in conversational commerce, announced its $7.85 million Series A investment led by Volpe Capital, with participation from RX Ventures and Saurabh Gupta, managing partner of DST Global. Continue reading Connectly Raises $7.85 Million Series A Investment to Accelerate AI-Powered Conversational Commerce
Cisco Unveils Webex AI Strategy at WebexOne
At WebexOne, Cisco announced a new AI strategy for Webex that will improve communication and collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth. Continue reading Cisco Unveils Webex AI Strategy at WebexOne
SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations
SAP, a global leader in enterprise cloud solutions, announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot Joule. Continue reading SAP Debuts New CX Generative AI Capabilities to Enhance Customer Experiences and Boost Business Operations
Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions
In the 2023 edition of its Frost Radar™: European Cloud Contact Centre Market, Frost & Sullivan names Odigo as the European leader in terms of market share and positions the group among the leaders in the Growth and Innovation categories. Continue reading Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions
NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management
NICE announced that it has been named a Leader in Ventana Research 2023 Buyers Guide for Agent Management, receiving the highest ranking for overall agent management and scoring the highest on product experience out of 12 vendors evaluated. Continue reading NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management