Category Archives: Partnerships

Partnerships

Semafone Adds Avtex to Channel Partner Portfolio

Semafone announces a new partnership with Avtex, a customer experience (CX)-focused consulting and technology provider for the healthcare, financial services and public sectors. Through this new partnership, Avtex will provide Semafone’s flagship Cardprotect software in North America and leverage Semafone’s consulting services to help their customers with enterprise contact centers simplify compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Adds Avtex to Channel Partner Portfolio →

Partnerships

Ribbon Partners with Over.ai to AI Enable Kandy Solutions

Ribbon Communications, a global leader in secure and intelligent cloud communications announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact centre services. Continue reading Ribbon Partners with Over.ai to AI Enable Kandy Solutions →

Partnerships

Fortune 500 set to benefit from customer experience analytics thanks to Clicktale–Medallia partnership

Experience analytics leader Clicktale has announced a new strategic partnership with Medallia, the global leader in customer experience management, to provide Fortune 500 organizations with in-depth and intelligent insights into online customer behavior. The partnership will provide brands with an unprecedented understanding of customer intent by delivering a holistic view of the entire customer experience. Continue reading Fortune 500 set to benefit from customer experience analytics thanks to Clicktale–Medallia partnership →

Partnerships

KG Hawes and TCN Partner to Deliver the Full Spectrum of Contact Centre Solutions

KG Hawes, a technology company specializing in customized software and support services for call centres and financial services, including the VoizTrail® Communication and Compliance Suite, and TCN Inc., a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs and collection agencies worldwide announced the formation of their strategic partnership to provide a streamlined, one-step communication solution. Continue reading KG Hawes and TCN Partner to Deliver the Full Spectrum of Contact Centre Solutions →

Who's Buying What?, Partnerships

Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX

Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX →